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Delivering consistent, frictionless customer service with centralized decision-making

AI-native decision engines leverage real-time data, automation, and analytics to drive an exceptional customer experience at every touchpoint.

Blogs

How to take full advantage of AI collections software

Expert tips for incorporating AI into debt collections software to streamline workflows, improve customer relationships, and boost payments.

Blogs

What are the different types of AI in collections?

Understand the different types of AI used by debt collections teams, from ML to generative AI to agentic AI and beyond.

Blogs

Why confident cybersecurity in financial services and collections is non-negotiable

With the right collections systems in place, you can safeguard trust, meet regulatory expectations, and protect your long-term reputation.

Blogs

C&R Software expands global footprint with new office in Santiago, Chile

C&R Software announces the opening of a new office in Santiago, Chile, to better serve clients across Latin America.

Blogs

What are the potential risks of agentic AI?

Like any advanced technology, agentic AI comes with risks that must be balanced effectively to reap the full rewards.

Blogs

The dangers of debt collection fraud and how to protect against it

While debt collection fraud can cause serious harm, the right controls help teams identify, protect, and react to keep customer data safe.

Blogs

Enhancing fraud detection accuracy and flexibility with decisioning technology

How legacy systems hold banks back from meeting the challenges of today's fraud prevention landscape.

Blogs

Understanding evolving fraud risks in finance - From instant payments to AML compliance

Explore the top payments fraud trends facing financial institutions and how decisioning solutions support smarter identification and prevention.

Blogs

FCA debt collection rules - how to show fair treatment in every customer interaction

Explore how UK collections teams demonstrate compliance with FCA and Consumer Duty requirements by leveraging the latest tech.

Blogs

What is the FCA’s vulnerable customer guidance and how should you treat customers in collections?

The FCA's vulnerable customer guidance requires collections teams to prove real-world benefits to customers, especially the most vulnerable.

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