We dive into the risks of inadequate communication in collections and why it’s so important to have a proactive approach to customer engagement.
We take a closer look at the key strategies that financial institutions use to manage risk while fostering long-term relationships
We take a closer look at the principles and techniques behind a customer-centric approach in collections
We take a look at how to properly support customers in the early-stages of collections
The best pre-delinquency strategies focus on engaging customers early, identifying risks, and taking actions before payment issues escalate.
We explore how an omnichannel strategy can transform your collections process.
We explore the potential pitfalls of open banking in collections and how companies can avoid them.
We examine how open banking can improve outcomes for both financial institutions and customers alike.
Explore how AI-powered analytics and data management tools are transforming team management.
We delve into the details of how generative AI can coach your team to better support your customers.
We explore how generative AI is seeing collections teams change to better support their customers.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!