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Blogs

How to engage unresponsive customers during a debt collection

The first step in supporting a customer through collections is understanding their situation through decisioning. How many times have they missed a payment? Do they have a history of delinquency?

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The benefits of a purpose-built debt collection platform

The debt collection process is far from simple. There’s complexities to be found in handling different customers, their situations, and developing personalized treatment plans.

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Customer relationships: why they’re important and how technology can strengthen them

Customer relationships have not always been a primary focus in the collections industry. But this has changed in recent years with a significant shift towards customer centricity and humanized processes.

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The power of customer care in collections

Historically, customer care has taken a backseat to other goals within the collections business. But recently, the positive relationship between humanized collections and better performance has become evident.

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The downsides of using a CRM for collections and recovery

Customer Relationship Management (CRM) software has become a staple in recent decades for many industries. Banks, insurers and utilities companies have all adopted it to streamline their customer interactions.

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What makes a debt collection and recovery solution scalable?

There’s a growing number of people using credit and becoming delinquent. A report from the Federal Reserve Bank of New York states that American credit card debt is now over $1 trillion.

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Using data to enhance customer communications in collections

Customer communications are the bread and butter of the collections process. Building a reliable back-and-forth with your customers leads to mutually beneficial outcomes; you can improve collection performance and your customers can reach financial health.

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What is hyper-personalization? The role of one-to-one personalization through debt recovery

Hyper-personalization is becoming a popular term in the collections and recovery space. It represents an enhanced form of personalization that takes advantage of AI capabilities to provide a seamlessly data-driven and truly humanized collections journey.

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5 ways to improve your customers’ experience with the debt collections process

Improved collection experiences directly lead to an increased likelihood of resolved debt. Not only are your customers more likely to engage with you again after they become current, but you’ll be better informed to develop personalized solutions through the increase of available data.

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Blogs

Operationalizing AI in debt collections

AI provides collections businesses with a range of tools and capabilities to both humanize the process for customers and enhance collection performance for credit issuers.

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Blogs

Self-Service: An effective Consumer Duty solution

The UK’s Consumer Duty guidelines has established a standard of customer centricity for financial services. The goal of this humanized approach is more than just compliance, and more to build stronger relationships between businesses and their customers.

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