C&R Software’s advanced systems and integrations provide a range of tools to identify, support and clear vulnerable customers in a customer-centric fashion.

Blogs

How AI can help you support new customers entering delinquency

AI offers unprecedented insights into new customers entering delinquency, providing the tools to proactively predict, react and manage accounts in a personalized way.

Blogs

Transforming debt collection: Harnessing data-driven strategies for enhanced customer engagement

Financial institutions are increasingly shifting towards customer-centric collections that leverage data-driven insights to tailer personalized experiences

Blogs

What is early vulnerability detection and how does it work?

Detecting vulnerable customers early is not only key to avoiding payments being missed, but to support your customers around the challenges they’re facing.

Blogs

How to identify your most vulnerable customers (and respond well)

You need to understand and identify your vulnerable customers so that you can tailor collections strategies that result in financial stability.

Blogs

Why the collections industry is better off without sludge practices

Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.

Blogs

The steps to building reliable customer engagement that boosts collections performance

Building relationships with your customers is a long-term commitment. You need to be positive and supportive from beginning to end of their collections journey, with no inconsistencies.

Blogs

Multi-channel collections and its role in growing customer experience

In today's fast-paced digital world, customer expectations are growing at a rapid rate. Among these expectations, multi-channel support stands out as a critical component of any modern customer service.

Blogs

Why it takes both technology and human touch to improve collections experiences

Balancing technology and human interaction in collections is not just beneficial; it's essential. You need to be able to provide your customers with support in a time-efficient and scalable manner to truly help them reach a resolution.

Blogs

How to make your collections strategy more empathetic to enhance customer loyalty

In the realm of collections, introducing empathy has become a key KPI for modern collections teams. It's precisely what can redefine the collections journey, transforming it from a potential point of difficulty into a pathway toward stronger customer loyalty.

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Let’s keep the conversation going

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!