We explore the power of technology in collections from a podcast conversation between Christina Fisher (Manager, Growth Marketing) of C&R Software and Emma Reynolds (UK Account Manager) of TCN.

Blogs

What're the next steps after you determine a customer is at-risk for delinquency?

We outline the strategic approach you should adopt once you’ve identified at-risk customers to support them and potentially avoid delinquency altogether.

Blogs

The understated influence of originations on collections performance

The relationship between originations and collections in the credit lifecycle is crucial yet often overlooked.

Blogs

The future of credit risk management: integrating AI and human insight

Technological advancements are reshaping the landscape of credit risk management and collections.

Blogs

Vulnerability in C&R Software – How organizations are being proactive over customer care

C&R Software’s advanced systems and integrations provide a range of tools to identify, support and clear vulnerable customers in a customer-centric fashion.

Blogs

How AI can help you support new customers entering delinquency

AI offers unprecedented insights into new customers entering delinquency, providing the tools to proactively predict, react and manage accounts in a personalized way.

Blogs

Transforming debt collection: Harnessing data-driven strategies for enhanced customer engagement

Financial institutions are increasingly shifting towards customer-centric collections that leverage data-driven insights to tailer personalized experiences

Blogs

What is early vulnerability detection and how does it work?

Detecting vulnerable customers early is not only key to avoiding payments being missed, but to support your customers around the challenges they’re facing.

Blogs

How to identify your most vulnerable customers (and respond well)

You need to understand and identify your vulnerable customers so that you can tailor collections strategies that result in financial stability.

Blogs

Why the collections industry is better off without sludge practices

Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.

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Let’s keep the conversation going

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!