Contact Us

Resources

Explore the latest news, insights and downloadable resources

Blogs

What is early vulnerability detection and how does it work?

Detecting vulnerable customers early is not only key to avoiding payments being missed, but to support your customers around the challenges they’re facing.

Read more >
Blogs

How to identify your most vulnerable customers (and respond well)

You need to understand and identify your vulnerable customers so that you can tailor collections strategies that result in financial stability. 

Read more >
Blogs

Why the collections industry is better off without sludge practices

Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.

Read more >
Blogs

The steps to building reliable customer engagement that boosts collections performance

Building relationships with your customers is a long-term commitment. You need to be positive and supportive from beginning to end of their collections journey, with no inconsistencies.

Read more >
Blogs

Multi-channel collections and its role in growing customer experience

In today's fast-paced digital world, customer expectations are growing at a rapid rate. Among these expectations, multi-channel support stands out as a critical component of any modern customer service.

Read more >
Blogs

Why it takes both technology and human touch to improve collections experiences

Balancing technology and human interaction in collections is not just beneficial; it's essential. You need to be able to provide your customers with support in a time-efficient and scalable manner to truly help them reach a resolution.

Read more >
Blogs

How to make your collections strategy more empathetic to enhance customer loyalty

In the realm of collections, introducing empathy has become a key KPI for modern collections teams. It's precisely what can redefine the collections journey, transforming it from a potential point of difficulty into a pathway toward stronger customer loyalty.

Read more >
Blogs

The CFPB is writing regulations for section 1033: what we know so far

As the modernization of the collections journey steadily grows, so does the vast amount of data firms have surrounding their customers. Understandably, many of these customers would prefer to have access to said data, or at least know what it’s being used for. This is the area that the CFPB’s section 1033 focuses on, potentially requiring you to give customers access to their financial information.

Read more >
Blogs

Has the Gramm-Leach-Bliley amendment effectively outlawed legacy collections software?

The Gramm-Leach-Bliley Act sets out clear requirements for the privacy, security, and management of customer data. To keep up with these requirements, you need a modern collections platform. This is because legacy software struggles to keep up with the modern world of data security.

Read more >
Blogs

Are you ‘transparent enough’ for the CFPB?

Transparency is a core pillar of customer-centricity when it comes to the collections journey. By providing easy access and visibility of data and processes, your customers are far more likely to engage with you and your strategies.

Read more >
Blogs

Achieving customer centricity with transparency and flexibility

Striking a balance between technology and customer relationships is the key to enhancing your collections performance. By doing so, you can have the information you need to build effective collections strategies while saving time for you and your team.

Read more >
1 2 3 4 5

Let’s keep the conversation going

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!