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Blogs

The power of hyper-personalization

Hyper-personalization harnesses the capabilities of AI, automation and analytics to build upon a stable level of engagement and take it to the next level. With it, you can provide a seamless end-to-end collections experience that not only clears accounts faster, but builds customer loyalty and retention.

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Blogs

The foundation of advanced analytics: data integrity

Analytics are vital in collections to create strategies for each of your customers that result in resolved debt. But in order to have reliable analytics of your customers, you first need reliable data to base it on.

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Blogs

How to operationalize an algorithm

In collections, data and analytics are vital components to helping customers reach financial stability on a personalized level. Data represents the ingredients to a successful collections strategy, whereas algorithms and analytics are the recipe that helps you better understand the solutions individual customers need.

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Blogs

Data flows in Debt Manager: a guide

Debt Manager showcases fully configurable data flows so that you have total control over what goes in and out of your systems. Once configured, automation takes over to save you time, money and valuable customer face time.

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Blogs

How to improve your debt collection data quality

Managing the steady increase of customer data and information is a significant hurdle in collections, but making sure said data is of high-quality is even more important.

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Blogs

Finding the right balance between self-service and human connection

Self-service is becoming more and more prominent in modern collections as a way for customers to resolve their debt on their own terms. But can it truly replace the direct human-to-human contact that has been integral to collections for decades?

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Blogs

How to continuously improve debt collector productivity, performance and resolution rates

Customer volume in collections is growing at an alarming rate. Whether it’s from credit plans or the increasing pressure from the rising cost of living, these are more people facing financial difficulties that need support.

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Blogs

Use these digital tactics to be more effective and empathetic during a debt collection

An empathetic and humanized approach to collections has become a main priority in the modern collections space. But you also need to balance the efficiency and effectiveness of your strategy in order to provide the support that customers need. The good part is that they are not mutually exclusive.

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Blogs

The relationship between brand loyalty, technology and humanized collections

With any industry that provides customer service, brand loyalty is vital in ensuring their procurement and retention. For collections, brand loyalty has gradually become a focus with an industry-wide shift towards customer centric and humanized experiences.

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Blogs

How to match agencies with customers for better collections

The key to providing your customers with the best care is to use data-driven analytics to assign the right agency for them.

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Blogs

The benefits of performance-based debt collection agency placements

If every single customer is unique, why do so many agencies still try to collect debt in the same way for all?

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