Resources

Explore the latest news, insights and downloadable resources

Podcasts & webinars

Winning Strategies for Collections Leaders

Discover AI-driven strategies for modernizing collections operations to improve compliance, unify data, and enhance customer relationships in this concise, actionable guide.

Podcasts & webinars

The AI Advantage is Transforming Customer Experience (On-Demand Webinar)

Tune in to the latest insights on the impact of artificial intelligence on collections and recovery and the measurable results industry leaders are seeing worldwide.

Podcasts & webinars

Enhancing effectiveness and output of credit systems with Bob Michael

Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.

Podcasts & webinars

Protecting your membership base from fraud with John Roy

JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.

Maintaining tact and a customer centric approach with Robert Fagan
Podcasts & webinars

Maintaining tact and a customer centric approach with Robert Fagan

Robert Fagan, VP Collections & Customer Service at Eastern Funding, shares how to maintain a customer-centric approach throughout the collections process.

Omnichannel communication in collections with Dave Hanrahan
Podcasts & webinars

Omnichannel communication in collections with Dave Hanrahan

Dave shares his journey into the collections industry & the founding of Kredit. He offers valuable insights for creating a customer-centric collections strategy.

Trusted techniques for engaging unresponsive customers
Podcasts & webinars

Tested techniques for engaging unresponsive customers in collections with Maggie Madden, Director of Collections for Trulite

Maggie Madden, Director of Credit and Collections at Trulite, explains how to build meaningful relationships with customers to reduce past-due balances more efficiently.

Podcasts & webinars

How Collections and Brand Loyalty Work Together with Daniel Thebus

Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more. 

Podcasts & webinars

Driving revenue with collections tech with Emma Reynolds

Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.

Data Driven Decisions with Sean Delaney
Podcasts & webinars

Data driven decisions with Sean Delaney, Senior Credit and Risk Manager at McCormick

McCormick Senior Credit and Risk Manager Sean Delaney discusses his experience implementing AI and machine learning (ML).

Podcasts & webinars

Using Data to Humanize Collections with Eric Ferguson

Eric Ferguson has over three decades of experience in collections, specializing in technology utilization within the industry.


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