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Blogs
What are the different types of AI in collections?
Understand the different types of AI used by debt collections teams, from ML to generative AI to agentic AI and beyond.
Resources
Explore the latest news, insights and downloadable resources
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Blogs
Why confident cybersecurity in collections is non-negotiable
With the right collections systems in place, you can safeguard trust, meet regulatory expectations, and protect your long-term reputation.
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Press Release
C&R Software expands global footprint with new office in Chile
C&R Software announces the opening of a new office in Santiago, Chile, to better serve clients across Latin America.
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Blogs
What are the potential risks of agentic AI in debt collections?
Like any advanced technology, agentic AI comes with risks that must be balanced effectively to reap the full rewards.
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Blogs
The dangers of debt collection fraud and how to protect against it
While debt collection fraud can cause serious harm, the right controls help teams identify, protect, and react to keep customer data safe.
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Blogs
Enhancing fraud detection accuracy with decisioning technology
How legacy systems hold banks back from meeting the challenges of today's fraud prevention landscape.
Podcasts & webinars
Winning Strategies for Collections Leaders
Discover AI-driven strategies for modernizing collections operations to improve compliance, unify data, and enhance customer relationships in this concise, actionable guide.
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Blogs
Understanding fraud risks - From instant payments to AML compliance
Explore the top payments fraud trends facing financial institutions and how decisioning solutions support smarter identification and prevention.
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Blogs
FCA debt collection rules - how to show fair treatment in every customer interaction
Explore how UK collections teams demonstrate compliance with FCA and Consumer Duty requirements by leveraging the latest tech.
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Blogs
The FCA’s vulnerable customer guidance and its impact on collections
The FCA's vulnerable customer guidance requires collections teams to prove real-world benefits to customers, especially the most vulnerable.
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Blogs
The importance of NCA compliance when managing collections in the EU
A guide for debt collection teams navigating cross-border collections and the unique requirements of country-specific NCA requirements.
Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!