Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.
For most of us, balancing professional and personal lives is a common challenge.
Over 57% of data around the world is consumed using a smartphone, which makes sense since 96% of adults...
Conventional debt collection platforms provide collections teams with the basic tools to manage their primary needs - such as managing payments, remaining compliant and having a centralized data repository.
Join Carol Byrne, VP of Marketing at C&R Software, as she hosts Amy Perkins, Global Chief Strategy Officer
Both businesses and consumers alike have run into challenging financial landscapes in recent times.
When treatment paths are solely left up to AI and Machine Learning (ML), customers may be sent down an ineffective repayment plan. Audio analysis humanizes collections and recovery by identifying customers facing difficulty in ways that are invisible to data, ML and segmentation.
The increasing number of buy-now-pay-later payment plans has resulted in growing accounts with distressed debt. Collections organizations are facing increasing strain from this growth, and require solutions that optimize the collections process while guiding customers through their individual circumstances.
Factors including the pandemic, rise of short-term payment plans and increasing cost of living has catalyzed the global rise of household debt. More customers have entered collections than ever before, highlighting the inadequacy of traditional collections processes to meet the challenges today’s consumers present.
Buy Now, Pay Later (BNPL) is a rapidly growing payment format that has become seamlessly integrated into a range of services, products and facilities. Its ease of access has made it a popular choice of payment, which has meant an increasing volume of customers entering the collections process as a result.
Performance indicators are vital in providing perspective on the current state of business operations and offer valuable insight for future strategies.
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