Resources

Explore the latest news, insights and downloadable resources

Podcasts & webinars

How Collections and Brand Loyalty Work Together with Daniel Thebus

Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more. 

Podcasts & webinars

Driving revenue with collections tech with Emma Reynolds

Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.

Blogs

Why the collections industry is better off without sludge practices

Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.

Blogs

The steps to building reliable customer engagement that boosts collections performance

Building relationships with your customers is a long-term commitment. You need to be positive and supportive from beginning to end of their collections journey, with no inconsistencies.

Blogs

Multi-channel collections and its role in growing customer experience

In today's fast-paced digital world, customer expectations are growing at a rapid rate. Among these expectations, multi-channel support stands out as a critical component of any modern customer service.

Blogs

Why it takes both technology and human touch to improve collections experiences

Balancing technology and human interaction in collections is not just beneficial; it's essential. You need to be able to provide your customers with support in a time-efficient and scalable manner to truly help them reach a resolution.

Technology
Blogs

C&R Software Completes SOC 2 Type II Certification

C&R Software, the leading global provider of debt collections software, announced that it has completed the Service Organization Control (SOC) 2 Type II audit.

Blogs

How to make your collections strategy more empathetic to enhance customer loyalty

In the realm of collections, introducing empathy has become a key KPI for modern collections teams. It's precisely what can redefine the collections journey, transforming it from a potential point of difficulty into a pathway toward stronger customer loyalty.

Blogs

The CFPB is writing regulations for section 1033: what we know so far

As the modernization of the collections journey steadily grows, so does the vast amount of data firms have surrounding their customers. Understandably, many of these customers would prefer to have access to said data, or at least know what it’s being used for. This is the area that the CFPB’s section 1033 focuses on, potentially requiring you to give customers access to their financial information.

Data Driven Decisions with Sean Delaney
Podcasts & webinars

Data driven decisions with Sean Delaney, Senior Credit and Risk Manager at McCormick

McCormick Senior Credit and Risk Manager Sean Delaney discusses his experience implementing AI and machine learning (ML).

Blogs

Has the Gramm-Leach-Bliley amendment effectively outlawed legacy collections software?

The Gramm-Leach-Bliley Act sets out clear requirements for the privacy, security, and management of customer data. To keep up with these requirements, you need a modern collections platform. This is because legacy software struggles to keep up with the modern world of data security.


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