Blogs
Generative AI coaches your collections team in real-time
We delve into the details of how generative AI can coach your team to better support your customers.
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Blogs
How generative AI is redefining the job of collections teams
We explore how generative AI is seeing collections teams change to better support their customers.
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Blogs
AI is humanizing collections – here's how
In an era where personal debt is rising and financial stress is a reality for many, AI is emerging as a powerful tool to help handle collections with care
Podcasts & webinars
Enhancing effectiveness and output of credit systems with Bob Michael
Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.
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Blogs
AI in collections - diving into the here and now
Discover how AI-driven approaches fuel personalized and effective collections that support customers in the right way.
Blogs
Strategies for improving customer communication for UK water companies
We cover how water companies can supporting customers facing financial difficulty through humanized communications.
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Podcasts & webinars
Protecting your membership base from fraud with John Roy
JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.
Blogs
Your collections team’s role in rebuilding trust for UK energy companies
Discover how energy companies can empower their collections teams with the right tools to foster positive customer relationships.
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Podcasts & webinars
Maintaining tact and a customer centric approach with Robert Fagan
Robert Fagan, VP Collections & Customer Service at Eastern Funding, shares how to maintain a customer-centric approach throughout the collections process.
Blogs
How UK energy companies can use the collections process to repair brand reputation
In order for UK energy companies to properly support customers who are struggling with payments, their reputation needs to be repaired.
The dangers of legacy collections software
Three pivotal threats endangering your collections business include regulatory compliance challenges, data security breaches, and economic volatility. Download the report to read more.
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