Data management in traditional collections processes is time consuming. Teams need to procure information from different sources (specific departments, third parties, storage locations) and then perform manual analysis to inform their engagement with each customer.
Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.
The landscape of collections is evolving. Customers were, until quite recently, considered debtors and fell into one of two categories: can’t pay or won’t pay. The industry has come a long way, and now customer service has become a priority to provide a consistent and beneficial experience.
In this article, we dive into the impact each Consumer Duty requirement has on collections and recovery, and pose solutions to make the standards beneficial to both consumers and businesses alike.
Collecting Thoughts host Christina speaks with Gene Clark on how he’s felt “destined” to end up in the collections industry and the lessons he learned.
Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior.
Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.
Effective debt collection platforms require a range of features that seamlessly integrate with one another and offer complete configurability.
The emphasis of self-service in collections and recovery is a product of the increasing importance of customer-centricity.
A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.
Debt Manager, C&R Software’s industry-leading platform for debt collections and recovery, has a wide range of powerful AI- and ML-enhanced features. In this guide, we review these features, examining their use cases and benefits.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!