Podcasts
How Consumer Behavior Impacts Collections with Maria Douneva
Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior.
Read more >
Resources
Explore the latest news, insights and downloadable resources
Blogs
What is the Consumer Duty? What does it mean for collections and recovery?
Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.
Read more >
Blogs
Audio Analytics and Debt Manager: Using Technology to Humanize Collections
Effective debt collection platforms require a range of features that seamlessly integrate with one another and offer complete configurability.
Read more >
Blogs
Self-Service and Debt Manager: Using Technology to Increase Response Rates
The emphasis of self-service in collections and recovery is a product of the increasing importance of customer-centricity.
Read more >
Podcasts
Advanced Technology for Collections with Chris Hopkins
A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.
Read more >
Blogs
How AI is transforming the future of debt collection
Debt Manager, C&R Software’s industry-leading platform for debt collections and recovery, has a wide range of powerful AI- and ML-enhanced features. In this guide, we review these features, examining their use cases and benefits.
Read more >
Blogs
Key benefits of self-service during the debt collection process
Self-service is becoming the new normal in recovery, and continuing to be without it will prove to be a disadvantage for your customers.
Read more >
News
Announcements
C&R Software Earns First PCI Certification for New Cloud Environment
C&R Software, the best-in-class solution for configurable debt collection software, confirms its continuous dedication to data security with the Payment Card Industry Standard (PCI DSS) certification.
Read more >
Blogs
Behavioral segmentation in debt collections
Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.
Read more >
Blogs
Does customer segmentation enhance collections performance?
Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.
Read more >
News
Richard Drake and the Sprint Duathlon at the Multisports World Championship
For most of us, balancing professional and personal lives is a common challenge.
Read more >
Let’s keep the conversation going
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!