Blogs
Can you make your collections processes customer centric?
For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.
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Resources
Explore the latest news, insights and downloadable resources
Blogs
Personalizing consumer engagement during debt recovery
To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.
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Blogs
Maximizing customer experience during debt collection
The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes.
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Blogs
The importance of centralized data in a debt collections department
Centralized data is a form of data management that collates all the information an organization has
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Blogs
Are consumer preferences impacting the effectiveness of your collections team?
Consumers now have much more freedom to decide what channel of communication they’re contacted
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News
Announcements
Say hello to Cara, our new virtual assistant
Debt Manager’s chatbot addresses the needs of organizations and consumers
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Blogs
How Debt Manager helps Salesforce users assess customers
New integration provides better visibility to make more accurate decisions
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Blogs
Why the pandemic rewrote the rules on debt collection
The COVID-19 pandemic sparked huge disruption in almost every part of the economy - and the debt collection sector was no different.
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Blogs
The Fair Debt Collection Practices Act (FDCPA): From compliance to best practice
The FDCPA is a federal law intended to eliminate anti-consumer practices in collections and recovery. But how exactly does it achieve this?
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Case studies
How Debt Manager creates more opportunities
As businesses become self-sufficient, what will you do with all the time you save?
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Case studies
Debt Manager Configurability Drives Growth for Williams and Fudge
For more than 35 years, Williams & Fudge has been helping consumers resolve debt "the right way".
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Let’s keep the conversation going
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!