Resources

Explore the latest news, insights and downloadable resources

Press Release

C&R Software Retains EcoVadis Committed Status

C&R Software retains EcoVadis Committed status, reflecting improved sustainability practices and governance, reinforcing its leadership in ESG performance and collections.

The 2026 playbook for digital collections innovation
Downloadable resources

The 2026 playbook for digital collections innovation

AI is changing collections. Discover the tech stack, strategies, and principles leading banks are using to modernize in 2026. Read the full playbook.

Digital first, human always
Downloadable resources

The AI native approach to telecoms

Discover how AI enhances the telecoms debt collection process while maintaining human connection, ensuring efficiency and personalization.

The EU AI Act, compliance, and digital first collections
Podcasts & webinars

The EU AI Act, compliance, and digital first collections

Explore the balance between AI innovation and EU AI Act compliance, focusing on risk management in collections and the need for AI-native solutions.

Blogs

Building transparent collections AI under the EU AI Act

Discover how EU AI Act mandates are shaping AI use in bank collections, driving transparency, accountability, and innovation with AI-native solutions for compliance and scalability.

Blogs

How telcos reduce churn with customer obsessed collections

Discover how a customer obsessed approach to telecom collections can reduce churn, improve recovery rates, and build lasting customer loyalty.

Why telcos need data driven collections
Podcasts & webinars

Why telcos need data driven collections strategies

Discover why telecommunications companies must adopt data-driven collections to reduce churn, improve recovery rates, and enhance brand reputation through personalized customer experiences.

Fully embedded AI native collections
Downloadable resources

Fully embedded AI-native collections

Discover how AI-native collections are transforming neobanks by promoting smarter, fairer lending practices and guiding customers towards financial wellness. Read our latest whitepaper to learn more.

Blogs

Better decisions are the headline, not the AI

Transform decision-making with AI integrated into daily workflows, enhancing prioritization, next best actions, and summarization to drive better outcomes at scale.

Blogs

Can AI replace human collectors?

Can AI replace human debt collectors? This blog explores how AI can elevate human collectors by automating routine tasks and supporting complex, empathetic interactions.

Blogs

Collections rules and regulations: The risk of legacy systems

Legacy systems pose significant compliance risks in collections due to their inability to adapt to evolving regulations and AI expectations.


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