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Blogs
Audio, AI and integration - the three pillars of humanized phone calls
Integrating AI and real-time audio analytics into debt collection transforms calls into personalized, empathetic engagements.
Resources
Explore the latest news, insights and downloadable resources
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Blogs
Ensuring governance and regulatory compatibility for AI in collections
Ensure AI in collections meets regulatory standards like the EU AI Act with governance, transparency, and human oversight for compliance and trust.
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Blogs
The fully digital future of multi-country collections
A digital-first approach to multi-country collections optimizes outcomes, enhances customer experience, and ensures compliance across diverse regions.
Podcasts & webinars
Navigating Digital Collections in European Auto Finance
Explore effective digital transformation strategies for European auto finance to manage delinquencies and regulatory demands while enhancing customer relationships and managing risk.
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Blogs
Using AI to drive intelligent collections and humanize journeys
AI in collections isn't about replacing humans, but augmenting their abilities to provide better, more personalized support to customers.
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Blogs
The different types of agents in AI and how they can support collections customers
Explore five different types of agents in AI and how they support collections teams and their customers.
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Downloadable resources
Solve debt collections challenges for multi-country companies
Discover how multi-country, multi-portfolio companies can overcome debt collection challenges with advanced software solutions tailored to diverse legal and cultural landscapes.
Blogs
What the government shutdown means for collections and recovery teams
SpringFour's financial health solutions help collections teams recover past-due payments without alienating customers impacted by the U.S. government shutdown.
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Blogs
What are knowledge based agents in AI and how can they benefit collections?
Also known as agentic AI, knowledge based agents expand what's possible with artificial intelligence in collections and recovery.
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Blogs
AI vs. AI - the difference between generative AI and machine learning in collections
Understand the difference between generative AI and machine learning and how cohesive orchestration drives smarter, more personalized workflows.
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Blogs
Customer service expectations in banking: Balancing security with seamless experience
Explore how modern decision engines support compliance with data protection and data security regulations such as GDPR and the EU Data Act.
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