The first step in supporting a customer through collections is understanding their situation through decisioning. How many times have they missed a payment? Do they have a history of delinquency?

Blogs

The benefits of a purpose-built debt collection platform

The debt collection process is far from simple. There’s complexities to be found in handling different customers, their situations, and developing personalized treatment plans.

Podcasts

The Evolution of Consumer Data with Carrie Coker-Aivaliotis

Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.

Blogs

Customer relationships: why they’re important and how technology can strengthen them

Customer relationships have not always been a primary focus in the collections industry. But this has changed in recent years with a significant shift towards customer centricity and humanized processes.

Blogs

The power of customer care in collections

Historically, customer care has taken a backseat to other goals within the collections business. But recently, the positive relationship between humanized collections and better performance has become evident.

Podcasts

[Podcast] The Disposition of Collections with Joe Witkowski

In this episode, Joe Witkowski, team lead at debt collection agency American Profit Recovery, discusses the human side of debt recovery.

Blogs

The downsides of using a CRM for collections and recovery

Customer Relationship Management (CRM) software has become a staple in recent decades for many industries. Banks, insurers and utilities companies have all adopted it to streamline their customer interactions.

Blogs

What makes a debt collection and recovery solution scalable?

There’s a growing number of people using credit and becoming delinquent. A report from the Federal Reserve Bank of New York states that American credit card debt is now over $1 trillion.

Blogs

Using data to enhance customer communications in collections

Customer communications are the bread and butter of the collections process. Building a reliable back-and-forth with your customers leads to mutually beneficial outcomes; you can improve collection performance and your customers can reach financial health.

Podcasts

[Podcast] Driving Growth with Austin Keate

Austin discusses his path to the collections industry, technology, relationship building, and his advice on leading teams.

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Let’s keep the conversation going

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!