Resources

Explore the latest news, insights and downloadable resources

Downloadable resources

The Power of the Cloud in Government Collections

The rise in collections volume plus changes in taxpayer behavior means agencies need the flexibility of SaaS debt collection software to achieve their goals.

Downloadable resources

The road to better collections

Auto finance teams are struggling with their collection strategies. Learn how to optimize debt collection in this whitepaper.

Blogs

AI for collections team management and resourcing

Explore how AI-powered analytics and data management tools are transforming team management.

Staying on top of the repayment hierarchy with Mitch DeCoeur

Mitch shares the relationship-building strategies he's learned over his career and dives into how organizations can stay on top of the repayment hierarchy.

Blogs

Generative AI coaches your collections team in real-time

We delve into the details of how generative AI can coach your team to better support your customers.

Blogs

How generative AI is redefining the job of collections teams

We explore how generative AI is seeing collections teams change to better support their customers.

Blogs

AI is humanizing collections – here's how

In an era where personal debt is rising and financial stress is a reality for many, AI is emerging as a powerful tool to help handle collections with care

Podcasts & webinars

Enhancing effectiveness and output of credit systems with Bob Michael

Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.

Working on the computer
Blogs

AI in collections - diving into the here and now

Discover how AI-driven approaches fuel personalized and effective collections that support customers in the right way.

Blogs

Strategies for improving customer communication for UK water companies

We cover how water companies can supporting customers facing financial difficulty through humanized communications.

Podcasts & webinars

Protecting your membership base from fraud with John Roy

JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.


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We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!