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Blogs
Simplifying digital claims for a better customer experience
Explore how claims digitalization helps meet customer expectations, cut operational costs, and create stronger customer relationship.
Resources
Explore the latest news, insights and downloadable resources
Case studies
A guide to modernizing debt collections in auto finance
Digital-first platforms deliver personalized omni-channel collections, AI insights, self-service chatbots and improved recovery rates.
Case studies
Government agency streamlines third party management in collections
State agency replaced messy emails and transfers with secure FitPortal—streamlining third-party access, auditing, and compliance.
Case studies
Medical collections law firm achieves 20% revenue growth in six months
Riverview law firm saw 20% revenue lift and faster training using intuitive collections tech while maintaining guarantor-centric service.
Case studies
UK debt buyer unifies three companies on one collections system
Cabot unified three collections platforms in six months post-mergers—boosting efficiency, consistency, and customer experience across brands.
Case studies
Automotive leader improves collections with Callout Services
Auto lender rebuilt trust by replacing delayed batch processing with real-time APIs—reducing errors, improving compliance and customer confidence.
Case studies
Thames Water reduces bad debt by 14%
Thames Water cut bad debt 14% in seven months using tailored, multichannel outreach and customer segmentation in deregulated markets.
Case studies
Major US bank transforms legacy systems to support 80% customer growth
Northeast US bank modernized legacy collections amid 80% customer growth—improving efficiency, compliance and digital agility.
Case studies
Southeast Asian fintech automates debt collection outreach
Southeast Asian fintech enabled $350M+ in loans, 80% user growth by scaling financial inclusion with secure, high-growth tech.
Case studies
How Philips and Cohen scaled global, customer centric debt collections
Phillips & Cohen scaled probate management globally across US, Canada, UK, Australia—using flexible, compassionate tech for international growth.
Case studies
State of Maryland modernizes debt collection with 10% revenue boost
Maryland’s CCU modernised a 30 year old system, handling 2.7M accounts and boosting revenue 10% via digital, citizen-centric collections.
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