Blogs
How open banking can improve collections outcomes
We examine how open banking can improve outcomes for both financial institutions and customers alike.
Resources
Explore the latest news, insights and downloadable resources
Press Release
C&R Software Acquires SpringFour, Expanding Reach of Financial Health Solutions
C&R Software announces its acquisition of SpringFour, a financial health fintech that connects consumers with vetted nonprofit and government resources.
Downloadable resources
A guide to maximizing customer experience during debt collection
Stellar customer experience in debt collection is required to achieve ROI goals and, in some countries, remain compliant.
Downloadable resources
The road to better collections
Auto finance teams are struggling with their collection strategies. Learn how to optimize debt collection in this whitepaper.
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Blogs
AI workforce management for collections teams
Learn how AI can help collections leaders forecast demand, allocate work, support collectors and plan team capacity more effectively.
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Staying on top of the repayment hierarchy with Mitch DeCoeur
Mitch shares the relationship-building strategies he's learned over his career and dives into how organizations can stay on top of the repayment hierarchy.
Blogs
Generative AI for debt collection: Real time coaching, agent assist, and customer support
Discover how generative AI for debt collection is enhancing customer engagement, improving agent efficiency, and ensuring compliance in real time.
Podcasts & webinars
Enhancing effectiveness and output of credit systems with Bob Michael
Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.
Blogs
Strategies for improving customer communication for UK water companies
We cover how water companies can supporting customers facing financial difficulty through humanized communications.
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Podcasts & webinars
Protecting your membership base from fraud with John Roy
JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.
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Podcasts & webinars
Maintaining tact and a customer centric approach with Robert Fagan
Robert Fagan, VP Collections & Customer Service at Eastern Funding, shares how to maintain a customer-centric approach throughout the collections process.
Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!