Blogs
Open banking and the dangers of legacy software
We explore the potential pitfalls of open banking in collections and how companies can avoid them.
Resources
Explore the latest news, insights and downloadable resources
Blogs
How open banking can improve collections outcomes
We examine how open banking can improve outcomes for both financial institutions and customers alike.
Press Release
C&R Software Acquires SpringFour, Expanding Reach of Financial Health Solutions
Acquisition unites major software and solutions provider with leading financial health fintech.
Downloadable resources
A guide to maximizing customer experience during debt collection
Stellar customer experience in debt collection is required to achieve ROI goals and, in some countries, remain compliant.
Downloadable resources
The road to better collections
Auto finance teams are struggling with their collection strategies. Learn how to optimize debt collection in this whitepaper.
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Blogs
AI workforce management for collections teams
Learn how AI can help collections leaders forecast demand, allocate work, support collectors and plan team capacity more effectively.
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Staying on top of the repayment hierarchy with Mitch DeCoeur
Mitch shares the relationship-building strategies he's learned over his career and dives into how organizations can stay on top of the repayment hierarchy.
Blogs
Generative AI for debt collection: Real time coaching, agent assist, and customer support
Discover how generative AI for debt collection is enhancing customer engagement, improving agent efficiency, and ensuring compliance in real time.
Podcasts & webinars
Enhancing effectiveness and output of credit systems with Bob Michael
Bob discusses his approach to artificial intelligence tools, the importance of relationship building, & incorporating old school tactics with modern tech.
Blogs
Strategies for improving customer communication for UK water companies
We cover how water companies can supporting customers facing financial difficulty through humanized communications.
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Podcasts & webinars
Protecting your membership base from fraud with John Roy
JR discusses preventing fraud and managing delinquency. He stresses the importance of protecting member investments and encouraging financial awareness.
Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!