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Ensuring governance and regulatory compatibility for AI in collections

Ensure AI in collections meets regulatory standards like the EU AI Act with governance, transparency, and human oversight for compliance and trust.

Blogs

The fully digital future of multi-country collections

A digital-first approach to multi-country collections optimizes outcomes, enhances customer experience, and ensures compliance across diverse regions.

Blogs

Using AI to drive intelligent collections and humanize journeys

AI in collections isn't about replacing humans, but augmenting their abilities to provide better, more personalized support to customers.

Blogs

The different types of agents in AI and how they can support collections customers

Explore five different types of agents in AI and how they support collections teams and their customers.

Blogs

What the government shutdown means for collections and recovery teams

SpringFour's financial health solutions help collections teams recover past-due payments without alienating customers impacted by the U.S. government shutdown.

Blogs

What are knowledge based agents in AI and how can they benefit collections?

Also known as agentic AI, knowledge based agents expand what's possible with artificial intelligence in collections and recovery.

Blogs

AI vs. AI - the difference between generative AI and machine learning in collections

Understand the difference between generative AI and machine learning and how cohesive orchestration drives smarter, more personalized workflows.

Blogs

Customer service expectations in banking: Balancing security with seamless experience

Explore how modern decision engines support compliance with data protection and data security regulations such as GDPR and the EU Data Act.

Blogs

Delivering consistent, frictionless customer service with centralized decision-making

AI-native decision engines leverage real-time data, automation, and analytics to drive an exceptional customer experience at every touchpoint.

Blogs

How to take full advantage of AI collections software

Expert tips for incorporating AI into debt collections software to streamline workflows, improve customer relationships, and boost payments.

Blogs

What are the different types of AI in collections?

Understand the different types of AI used by debt collections teams, from ML to generative AI to agentic AI and beyond.

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