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Behavioral segmentation in debt collections
Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.
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Blogs
Does customer segmentation enhance collections performance?
Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.
Blogs
C&R Software Partners with DebtStream
Over 57% of data around the world is consumed using a smartphone, which makes sense since 96% of adults...
Blogs
What is a configurable debt collections platform?
Conventional debt collection platforms provide collections teams with the basic tools to manage their primary needs - such as managing payments, remaining compliant and having a centralized data repository.
Blogs
How to optimize customer-centric debt collection workflows for performance
Both businesses and consumers alike have run into challenging financial landscapes in recent times.
Blogs
The power of audio analysis in debt collections & recovery
When treatment paths are solely left up to AI and Machine Learning (ML), customers may be sent down an ineffective repayment plan. Audio analysis humanizes collections and recovery by identifying customers facing difficulty in ways that are invisible to data, ML and segmentation.
Blogs
How technology fuels customer-centric collections
The increasing number of buy-now-pay-later payment plans has resulted in growing accounts with distressed debt. Collections organizations are facing increasing strain from this growth, and require solutions that optimize the collections process while guiding customers through their individual circumstances.
Blogs
Strengthen your debt collection operation with transformation technology
Factors including the pandemic, rise of short-term payment plans and increasing cost of living has catalyzed the global rise of household debt. More customers have entered collections than ever before, highlighting the inadequacy of traditional collections processes to meet the challenges today’s consumers present.
Blogs
What Buy Now Pay Later Means for the Collections Industry
Buy Now, Pay Later (BNPL) is a rapidly growing payment format that has become seamlessly integrated into a range of services, products and facilities. Its ease of access has made it a popular choice of payment, which has meant an increasing volume of customers entering the collections process as a result.
Blogs
Reporting best practices for collection & recovery teams
Performance indicators are vital in providing perspective on the current state of business operations and offer valuable insight for future strategies.
Blogs
The new role of AI in debt collection and recovery
Modernization of the collections and recovery industry is moving at lightning-fast pace. Legislative changes have made companies rethink their processes, customer centricity has become a primary focus, and AI is is more widely adopted.
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