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C&R Software Joins Forces with StepChange: Paving the Way for Empowered Financial Wellbeing
C&R Software Joins Forces with StepChange: Paving the Way for Empowered Financial Wellbeing
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Blogs
The data-driven collections operation: what it is and how to achieve it
Data management in traditional collections processes is time consuming. Teams need to procure information from different sources (specific departments, third parties, storage locations) and then perform manual analysis to inform their engagement with each customer.
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Blogs
How technology is changing the mindset of collections
The landscape of collections is evolving. Customers were, until quite recently, considered debtors and fell into one of two categories: can’t pay or won’t pay. The industry has come a long way, and now customer service has become a priority to provide a consistent and beneficial experience.
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Blogs
The impact of Consumer Duty regulations on collections and recovery
In this article, we dive into the impact each Consumer Duty requirement has on collections and recovery, and pose solutions to make the standards beneficial to both consumers and businesses alike.
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Blogs
What is the Consumer Duty? What does it mean for collections and recovery?
Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.
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Blogs
Audio Analytics and Debt Manager: Using Technology to Humanize Collections
Effective debt collection platforms require a range of features that seamlessly integrate with one another and offer complete configurability.
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Blogs
Self-Service and Debt Manager: Using Technology to Increase Response Rates
The emphasis of self-service in collections and recovery is a product of the increasing importance of customer-centricity.
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Blogs
How AI is transforming the future of debt collection
Debt Manager, C&R Software’s industry-leading platform for debt collections and recovery, has a wide range of powerful AI- and ML-enhanced features. In this guide, we review these features, examining their use cases and benefits.
Blogs
Key benefits of self-service during the debt collection process
Self-service is becoming the new normal in recovery, and continuing to be without it will prove to be a disadvantage for your customers.
Blogs
C&R Software Earns First PCI Certification for New Cloud Environment
C&R Software, the best-in-class solution for configurable debt collection software, confirms its continuous dedication to data security with the Payment Card Industry Standard (PCI DSS) certification.
Blogs
Behavioral segmentation in debt collections
Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.
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