Resources

Explore the latest news, insights and downloadable resources

Blogs

The impact of Consumer Duty regulations on collections and recovery

In this article, we dive into the impact each Consumer Duty requirement has on collections and recovery, and pose solutions to make the standards beneficial to both consumers and businesses alike.

Blogs

What is the Consumer Duty? What does it mean for collections and recovery?

Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.

Blogs

Audio Analytics and Debt Manager: Using Technology to Humanize Collections

Effective debt collection platforms require a range of features that seamlessly integrate with one another and offer complete configurability.

Blogs

Self-Service and Debt Manager: Using Technology to Increase Response Rates

The emphasis of self-service in collections and recovery is a product of the increasing importance of customer-centricity.

laptop-displaying-artificial-intelligence
Blogs

How AI is transforming the future of debt collection

Debt Manager, C&R Software’s industry-leading platform for debt collections and recovery, has a wide range of powerful AI- and ML-enhanced features. In this guide, we review these features, examining their use cases and benefits.

Blogs

Key benefits of self-service during the debt collection process

Self-service is becoming the new normal in recovery, and continuing to be without it will prove to be a disadvantage for your customers.

Blogs

C&R Software Earns First PCI Certification for New Cloud Environment

C&R Software, the best-in-class solution for configurable debt collection software, confirms its continuous dedication to data security with the Payment Card Industry Standard (PCI DSS) certification.

Blogs

Behavioral segmentation in debt collections

Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.

Blogs

Does customer segmentation enhance collections performance?

Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.

Blogs

C&R Software Partners with DebtStream

Over 57% of data around the world is consumed using a smartphone, which makes sense since 96% of adults...

Blogs

What is a configurable debt collections platform?

Conventional debt collection platforms provide collections teams with the basic tools to manage their primary needs - such as managing payments, remaining compliant and having a centralized data repository.


Let’s keep the conversation going!

We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!