Blogs
Strategies for improving customer communication for UK water companies
We cover how water companies can supporting customers facing financial difficulty through humanized communications.
Resources
Explore the latest news, insights and downloadable resources
Blogs
The role of collections in rebuilding trust for UK energy companies
Discover how energy companies can empower their collections teams with the right tools to foster positive customer relationships.
Blogs
How UK energy companies can use collections to repair brand reputation
In order for UK energy companies to properly support customers who are struggling with payments, their reputation needs to be repaired.
Blogs
What is a modern collections platform?
We go over the range of features offered by configurable platforms and the benefits they can bring to your operations.
Blogs
What makes a great decision engine for collections?
We unpack what a decision engine is, the value it brings to collections operations, and outline the specific features that sets a great one apart from the rest.
Blogs
How technology and empathy shape an effective collections strategy
We explore the importance of empathy and technology in collections from a podcast conversation between Christina Fisher and Daniel Thebus.
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Blogs
The advantages of using fewer platforms in collections
Explore the benefits of transitioning to a single, configurable platform rather than using a disjointed multi-system process.
Blogs
Embracing technology in debt collections for efficiency and engagement
We explore the power of technology in collections from a podcast conversation between Christina Fisher (Manager, Growth Marketing) of C&R Software and Emma Reynolds (UK Account Manager) of TCN.
Blogs
The next steps after determining a customer is at risk for delinquency
We outline the strategic approach you should adopt once you’ve identified at-risk customers to support them and potentially avoid delinquency altogether.
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Blogs
The understated influence of originations on collections performance
The relationship between originations and collections in the credit lifecycle is crucial yet often overlooked.
Blogs
The future of credit risk management: integrating AI and human insight
Technological advancements are reshaping the landscape of credit risk management and collections.
Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!