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The post-pandemic guide to customer centric collections
With a debt tsunami again looming large, organizations must use their pandemic learnings to make collections processes customer centric.
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Blogs
C&R Software to Sponsor SmithNovak’s Global NPL 2022 International Summit
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Blogs
The Importance Of Ethical Leadership In Tech: A Call To Action
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Blogs
C&R Software integrates with elanev to provide dynamic customer scores
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Blogs
The risky business of choosing collections software
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
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Blogs
Using collections as a customer loyalty opportunity
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Blogs
Can you make your collections processes customer centric?
For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.
Blogs
Personalizing consumer engagement during debt recovery
To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.
Blogs
Maximizing customer experience during debt collection
The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes.
Blogs
The importance of centralized data in a debt collections department
Centralized data is a form of data management that collates all the information an organization has
Blogs
Are consumer preferences impacting the effectiveness of your collections team?
Consumers now have much more freedom to decide what channel of communication they’re contacted
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