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The CFPB is writing regulations for section 1033: what we know so far

As the modernization of the collections journey steadily grows, so does the vast amount of data firms have surrounding their customers. Understandably, many of these customers would prefer to have access to said data, or at least know what it’s being used for. This is the area that the CFPB’s section 1033 focuses on, potentially requiring you to give customers access to their financial information.

Blogs

Are you ‘transparent enough’ for the CFPB?

Transparency is a core pillar of customer-centricity when it comes to the collections journey. By providing easy access and visibility of data and processes, your customers are far more likely to engage with you and your strategies.

Blogs

Achieving customer centricity with transparency and flexibility

Discover how collections firms can achieve customer centricity through transparency and flexibility, enhancing engagement and financial stability for clients.

Blogs

Why configurable collections software matters for compliance

Learn how configurable collections software helps teams adapt workflows, rules, customer treatment, and controls as requirements change.

Blogs

Why you need a balance between technology and customer relationships

Discover how to enhance collections performance by balancing technology with strong customer relationships in the modern financial landscape.

Blogs

The power of customer data at each stage of collections

Customer data is king when it comes to your customer journey through collections. It helps you paint a clear picture of the past, present and future of their finances to support your strategies. And by harnessing it properly, you can shape their future to be one of financial stability.

Blogs

How a system of record supports TCPA compliance in debt collection

Learn how a system of record can help collections teams manage consent, opt-outs, contact history, and communication controls for TCPA compliance.

Blogs

GDPR compliance in debt collection: Common gaps to address

Explore common GDPR compliance gaps in debt collection, including data accuracy, retention, security, customer rights, and legacy systems.

Blogs

FDCPA communication and recordkeeping requirements

Understand FDCPA and Regulation F communication and recordkeeping requirements, including calls, electronic opt-outs, validation notices, and records.

Blogs

The dangers of legacy collections software

Deciding to transition your entire collections software is a time consuming but necessary part of modernizing your strategy. Refusing to do so means you may end up losing your customers or risk legal repercussions through breaching data regulations.

Blogs

The importance of positive customer experiences in collections

Customers entering collections are facing stressful and difficult circumstances. It’s your responsibility to support these customers to financial stability through positive engagement at each step of their journey. That way, they will be more likely to engage with you, and it will be easier for you to help them.

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