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A one-size-fits-all approach to customer engagement is futile. Instead, you need to build an understanding of customer behavior to be able to guide individual accounts to financial health
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Learn how Consumer Duty affects collections communications, from clear debt information and customer understanding to accessible support and escalation.
C&R Software Joins Forces with StepChange: Paving the Way for Empowered Financial Wellbeing
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Data management in traditional collections processes is time consuming. Teams need to procure information from different sources (specific departments, third parties, storage locations) and then perform manual analysis to inform their engagement with each customer.
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Learn what FCA Consumer Duty means for collections and recovery, including customer outcomes, fair value, clear communications, support, and vulnerability.
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Learn how banks can adopt AI in debt collection, from choosing the right use cases to building an agentic framework and measuring results.
Self-service is becoming the new normal in recovery, and continuing to be without it will prove to be a disadvantage for your customers.
C&R Software, the best-in-class solution for configurable debt collection software, confirms its continuous dedication to data security with the Payment Card Industry Standard (PCI DSS) certification.
Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.
Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.
Over 57% of data around the world is consumed using a smartphone, which makes sense since 96% of adults...
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