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The risky business of choosing collections software
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
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Blogs
Using collections as a customer loyalty opportunity
Find out how financial services institutions can start using the collections process as a method of boosting customer loyalty.
Blogs
Can you make your collections processes customer centric?
For collections teams to implement customer centric processes properly, they need to be both intuitive and effective.
Blogs
Personalizing consumer engagement during debt recovery
To improve their consumer engagement strategy, a collection and recovery department must provide a more personalized experience.
Blogs
Maximizing customer experience during debt collection
The debt collection industry is shifting towards a customer centric approach, with businesses increasingly placing their customers’ experiences at the center of all processes.
Blogs
The importance of centralized data in a debt collections department
Centralized data is a form of data management that collates all the information an organization has
Blogs
Are consumer preferences impacting the effectiveness of your collections team?
Consumers now have much more freedom to decide what channel of communication they’re contacted
Blogs
Say hello to Cara, our new virtual assistant
Debt Manager’s chatbot addresses the needs of organizations and consumers
Blogs
How Debt Manager helps Salesforce users assess customers
New integration provides better visibility to make more accurate decisions
Blogs
Why the pandemic rewrote the rules on debt collection
The COVID-19 pandemic sparked huge disruption in almost every part of the economy - and the debt collection sector was no different.
Blogs
The Fair Debt Collection Practices Act (FDCPA): From compliance to best practice
The FDCPA is a federal law intended to eliminate anti-consumer practices in collections and recovery. But how exactly does it achieve this?
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