Blogs
How open banking can improve collections outcomes
We examine how open banking can improve outcomes for both financial institutions and customers alike.
Resources
Explore the latest news, insights and downloadable resources
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Blogs
AI workforce management for collections teams
Learn how AI can help collections leaders forecast demand, allocate work, support collectors and plan team capacity more effectively.
Blogs
Generative AI for debt collection: Real time coaching, agent assist, and customer support
Discover how generative AI for debt collection is enhancing customer engagement, improving agent efficiency, and ensuring compliance in real time.
Blogs
Strategies for improving customer communication for UK water companies
We cover how water companies can supporting customers facing financial difficulty through humanized communications.
Blogs
The role of collections in rebuilding trust for UK energy companies
Discover how energy companies can empower their collections teams with the right tools to foster positive customer relationships.
Blogs
How UK energy companies can use collections to repair brand reputation
In order for UK energy companies to properly support customers who are struggling with payments, their reputation needs to be repaired.
Blogs
What is a modern collections platform?
We go over the range of features offered by configurable platforms and the benefits they can bring to your operations.
Blogs
What makes a great decision engine for collections?
Learn what to look for in a collections decision engine, from real-time data and AI to no-code rules, testing, and operational visibility.
Blogs
How technology and empathy shape an effective collections strategy
We explore the importance of empathy and technology in collections from a podcast conversation between Christina Fisher and Daniel Thebus.
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Blogs
The advantages of using fewer platforms in collections
Explore the benefits of transitioning to a single, configurable platform rather than using a disjointed multi-system process.
Blogs
Embracing technology in debt collections for efficiency and engagement
We explore the power of technology in collections from a podcast conversation between Christina Fisher (Manager, Growth Marketing) of C&R Software and Emma Reynolds (UK Account Manager) of TCN.
Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!