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Emma Reynolds to talk about her experience in the call center industry and how technology is revolutionizing how businesses handle their communications.
Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.
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Balancing technology and human interaction in collections is not just beneficial; it's essential. You need to be able to provide your customers with support in a time-efficient and scalable manner to truly help them reach a resolution.
C&R Software, the leading global provider of debt collections software, announced that it has completed the Service Organization Control (SOC) 2 Type II audit.
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In the realm of collections, introducing empathy has become a key KPI for modern collections teams. It's precisely what can redefine the collections journey, transforming it from a potential point of difficulty into a pathway toward stronger customer loyalty.
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As the modernization of the collections journey steadily grows, so does the vast amount of data firms have surrounding their customers. Understandably, many of these customers would prefer to have access to said data, or at least know what it’s being used for. This is the area that the CFPB’s section 1033 focuses on, potentially requiring you to give customers access to their financial information.
Hear Sean Delaney discuss data-driven collections, credit risk, and practical decision-making insights from more than 20 years in the industry.
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Transparency is a core pillar of customer-centricity when it comes to the collections journey. By providing easy access and visibility of data and processes, your customers are far more likely to engage with you and your strategies.
Discover how collections firms can achieve customer centricity through transparency and flexibility, enhancing engagement and financial stability for clients.
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Learn how configurable collections software helps teams adapt workflows, rules, customer treatment, and controls as requirements change.
Eric Ferguson has over three decades of experience in collections, specializing in technology utilization within the industry.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!