Hear Sean Delaney discuss data-driven collections, credit risk, and practical decision-making insights from more than 20 years in the industry.
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Transparency is a core pillar of customer-centricity when it comes to the collections journey. By providing easy access and visibility of data and processes, your customers are far more likely to engage with you and your strategies.
Discover how collections firms can achieve customer centricity through transparency and flexibility, enhancing engagement and financial stability for clients.
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Learn how configurable collections software helps teams adapt workflows, rules, customer treatment, and controls as requirements change.
Eric Ferguson has over three decades of experience in collections, specializing in technology utilization within the industry.
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Discover how to enhance collections performance by balancing technology with strong customer relationships in the modern financial landscape.
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Customer data is king when it comes to your customer journey through collections. It helps you paint a clear picture of the past, present and future of their finances to support your strategies. And by harnessing it properly, you can shape their future to be one of financial stability.
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Learn how a system of record can help collections teams manage consent, opt-outs, contact history, and communication controls for TCPA compliance.
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Explore common GDPR compliance gaps in debt collection, including data accuracy, retention, security, customer rights, and legacy systems.
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Understand FDCPA and Regulation F communication and recordkeeping requirements, including calls, electronic opt-outs, validation notices, and records.
Deciding to transition your entire collections software is a time consuming but necessary part of modernizing your strategy. Refusing to do so means you may end up losing your customers or risk legal repercussions through breaching data regulations.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!