C&R Software’s advanced systems and integrations provide a range of tools to identify, support and clear vulnerable customers in a customer-centric fashion.
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C&R Software announced that it has completed its annual Payment Card Industry Data Security Standard (PCI DSS) rigorous external audit and has renewed its PCI DSS Level 1 Compliance.
Detecting vulnerable customers early is not only key to avoiding payments being missed, but to support your customers around the challenges they’re facing.
You need to understand and identify your vulnerable customers so that you can tailor collections strategies that result in financial stability.
Daniel Thebus from Dish Network works on collections issues such as bankruptcy, credit verification, damage claim resolutions, and more.
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Hear Emma Reynolds of TCN on call center technology for debt collection: cloud dialers, skill-based routing, automation and compliance.
Sludge practices are an outdated collections tactic that can end up damaging your customer relationships and brand loyalty. But filtering out these tactics can be a challenge, especially if you’re using legacy systems.
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Balancing technology and human interaction in collections is not just beneficial; it's essential. You need to be able to provide your customers with support in a time-efficient and scalable manner to truly help them reach a resolution.
C&R Software, the leading global provider of debt collections software, announced that it has completed the Service Organization Control (SOC) 2 Type II audit.
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In the realm of collections, introducing empathy has become a key KPI for modern collections teams. It's precisely what can redefine the collections journey, transforming it from a potential point of difficulty into a pathway toward stronger customer loyalty.
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As the modernization of the collections journey steadily grows, so does the vast amount of data firms have surrounding their customers. Understandably, many of these customers would prefer to have access to said data, or at least know what it’s being used for. This is the area that the CFPB’s section 1033 focuses on, potentially requiring you to give customers access to their financial information.
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