Podcasts & webinars
How Consumer Behavior Impacts Collections with Maria Douneva
Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior.
Resources
Explore the latest news, insights and downloadable resources
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Blogs
What is Consumer Duty? What does it mean for collections and recovery?
Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.
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Podcasts & webinars
Advanced Technology for Collections with Chris Hopkins
A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.
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Blogs
AI adoption and the future of debt collection
Learn how banks can adopt AI in debt collection, from choosing the right use cases to building an agentic framework and measuring results.
Blogs
Key benefits of self-service during the debt collection process
Self-service is becoming the new normal in recovery, and continuing to be without it will prove to be a disadvantage for your customers.
Blogs
C&R Software Earns First PCI Certification for New Cloud Environment
C&R Software, the best-in-class solution for configurable debt collection software, confirms its continuous dedication to data security with the Payment Card Industry Standard (PCI DSS) certification.
Blogs
Behavioral segmentation in debt collections
Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.
Blogs
Does customer segmentation enhance collections performance?
Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.
Richard Drake and the Sprint Duathlon at the Multisports World Championship
For most of us, balancing professional and personal lives is a common challenge.
Blogs
C&R Software Partners with DebtStream
Over 57% of data around the world is consumed using a smartphone, which makes sense since 96% of adults...
Blogs
What is a configurable debt collections platform?
Conventional debt collection platforms provide collections teams with the basic tools to manage their primary needs - such as managing payments, remaining compliant and having a centralized data repository.
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