Blogs
C&R Software and StepChange partner to enhance debt support services
C&R Software Joins Forces with StepChange: Paving the Way for Empowered Financial Wellbeing
Resources
Explore the latest news, insights and downloadable resources
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Blogs
The data driven collections operation: how to achieve it
Data management in traditional collections processes is time consuming. Teams need to procure information from different sources (specific departments, third parties, storage locations) and then perform manual analysis to inform their engagement with each customer.
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Podcasts & webinars
Customer Facing Relationships with Lisa Tanner
Lisa Tanner shares some insights on her experience working in the collections industry and how the culture within the industry has shifted.
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Blogs
How technology is changing the mindset of collections
The landscape of collections is evolving. Customers were, until quite recently, considered debtors and fell into one of two categories: can’t pay or won’t pay. The industry has come a long way, and now customer service has become a priority to provide a consistent and beneficial experience.
Podcasts & webinars
Communicating Effectively with Gene Clark
Collecting Thoughts host Christina speaks with Gene Clark on how he’s felt “destined” to end up in the collections industry and the lessons he learned.
Podcasts & webinars
How Consumer Behavior Impacts Collections with Maria Douneva
Host Christina spoke with Dr. Maria Douneva about how psychology affects consumer behavior.
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Blogs
What is Consumer Duty? What does it mean for collections and recovery?
Consumer Duty is a continuation of the FCA’s Treating Customers Fairly (TCF) mandate that protects customers from unfair treatment.
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Blogs
Audio Analytics and Debt Manager: Using Technology to Humanize Collections
Effective debt collection platforms require a range of features that seamlessly integrate with one another and offer complete configurability.
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Blogs
Self service and Debt Manager: Using technology to increase response
The emphasis of self-service in collections and recovery is a product of the increasing importance of customer-centricity.
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Podcasts & webinars
Advanced Technology for Collections with Chris Hopkins
A podcast episode where Christina is joined by Chris Hopkins, who gives us a rundown on the key technologies affecting the debt recovery industry.
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Blogs
AI adoption and the future of debt collection
Learn how banks can adopt AI in debt collection, from choosing the right use cases to building an agentic framework and measuring results.
Let’s keep the conversation going!
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!