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Learn what FCA Consumer Duty means for collections and recovery, including customer outcomes, fair value, clear communications, support, and vulnerability.
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Listen to Chris Hopkins explore how data analytics, chatbots, and audio analytics can support collections teams and improve the customer experience.
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Learn how banks can adopt AI in debt collection, from choosing the right use cases to building an agentic framework and measuring results.
Learn how self-service debt collection helps customers review accounts, make payments, manage arrangements, and access support without removing human help.
C&R Software, the best-in-class solution for configurable debt collection software, confirms its continuous dedication to data security with the Payment Card Industry Standard (PCI DSS) certification.
Behavioral segmentation is a technology that shines a light on the characteristics that lead to customer delinquency.
Technology and segmentation play major roles in helping collections teams enrich contact strategies through the use of Machine learning and AI.
For most of us, balancing professional and personal lives is a common challenge.
Over 57% of data around the world is consumed using a smartphone, which makes sense since 96% of adults...
Conventional debt collection platforms provide collections teams with the basic tools to manage their primary needs - such as managing payments, remaining compliant and having a centralized data repository.
Both businesses and consumers alike have run into challenging financial landscapes in recent times.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!