In order for UK energy companies to properly support customers who are struggling with payments, their reputation needs to be repaired.
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Kredit founder Dave Hanrahan discusses purposeful omnichannel communication in collections, clear next steps, and learning from customer responses.
Explore how C&R Software's innovative tools, particularly Debt Manager and FitLogic, can transform your collections strategy and drive unparalleled performance.
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Maggie Madden shares a B2B collections perspective on engaging unresponsive customers through relationship building, preferred contact methods, and portals.
We go over the range of features offered by configurable platforms and the benefits they can bring to your operations.
Learn what to look for in a collections decision engine, from real-time data and AI to no-code rules, testing, and operational visibility.
We explore the importance of empathy and technology in collections from a podcast conversation between Christina Fisher and Daniel Thebus.
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Explore the benefits of transitioning to a single, configurable platform rather than using a disjointed multi-system process.
We outline the strategic approach you should adopt once you’ve identified at-risk customers to support them and potentially avoid delinquency altogether.
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Learn how credit origination decisions, segmentation, affordability, and loan terms can shape delinquency risk and collections performance.
Explore how AI in credit risk management can improve analysis and automation while keeping human judgment central to key decisions.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!