Blogs
Optimizing customer centric collection workflows for performance
Both businesses and consumers alike have run into challenging financial landscapes in recent times.
Resources
Explore the latest news, insights and downloadable resources
Blogs
The power of audio analysis in debt collections & recovery
When treatment paths are solely left up to AI and Machine Learning (ML), customers may be sent down an ineffective repayment plan. Audio analysis humanizes collections and recovery by identifying customers facing difficulty in ways that are invisible to data, ML and segmentation.
Blogs
How technology fuels customer-centric collections
The increasing number of buy-now-pay-later payment plans has resulted in growing accounts with distressed debt. Collections organizations are facing increasing strain from this growth, and require solutions that optimize the collections process while guiding customers through their individual circumstances.
Blogs
What Buy Now Pay Later Means for the Collections Industry
Buy Now, Pay Later (BNPL) is a rapidly growing payment format that has become seamlessly integrated into a range of services, products and facilities. Its ease of access has made it a popular choice of payment, which has meant an increasing volume of customers entering the collections process as a result.
Blogs
Reporting best practices for collection & recovery teams
Performance indicators are vital in providing perspective on the current state of business operations and offer valuable insight for future strategies.
Blogs
Turn negative customer engagements into brand building opportunities
Collections and recovery teams can now be at the forefront of improving brand reputation in an organization.
Blogs
How to automate debt collection compliance requirements
Learn which debt collection compliance controls can be automated, from communications and data rights to hardship, payment rules, and policy changes.
Blogs
A guide to scaling your collections operation
Organizations across the world are recognizing the need to bolster their collections and recovery operations - with the post-pandemic environment presenting an increased level of risk and a need to scale to accommodate more customers.
Blogs
Debt Manager Summits: Let's Talk about New System Capabilities
Join C&R Software as we recap our recent user group Summits in DC and London, highlighting new Debt Manager capabilities to enhance client experience.
Blogs
The post-pandemic guide to customer centric collections
Discover how the pandemic reshaped debt collection, emphasizing customer-centric strategies to enhance financial well-being and optimize collection performance.
Blogs
C&R Software to sponsor SmithNovak’s Global NPL 2022 International Summit
C&R Software sponsors the Global NPL 2022 summit in London, featuring expert panels on technology, innovation, and the evolving servicing landscape.
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