.jpg?width=352&name=Shutterstock_2259811279%20(1).jpg)
Customer volume in collections is growing at an alarming rate. Whether it’s from credit plans or the increasing pressure from the rising cost of living, these are more people facing financial difficulties that need support.
Megan discusses her extensive experience in the collections industry and explores her insights and strategies for effective and empathetic debt collection.
.jpg?width=352&name=Shutterstock_210974194%20(1).jpg)
An empathetic and humanized approach to collections has become a main priority in the modern collections space. But you also need to balance the efficiency and effectiveness of your strategy in order to provide the support that customers need. The good part is that they are not mutually exclusive.
.jpg?width=352&name=Shutterstock_1732193818%20(1).jpg)
With any industry that provides customer service, brand loyalty is vital in ensuring their procurement and retention. For collections, brand loyalty has gradually become a focus with an industry-wide shift towards customer centric and humanized experiences.
Helen Leonard, Director of Accounts Receivable and Collections at ACCO Engineered Systems, speaks about her experience in the construction industry.
The key to providing your customers with the best care is to use data-driven analytics to assign the right agency for them.
If every single customer is unique, why do so many agencies still try to collect debt in the same way for all?
.jpg?width=352&name=Shutterstock_2140028027%20(1).jpg)
Learn how to re-engage unresponsive customers in collections by changing the next step, addressing barriers, and following through when customers respond.
Carrie discusses the implications of consumer data, especially in the collections market, and emphasizes the need for data in the financial ecosystem.
.jpg?width=352&name=Shutterstock_1897717783%20(1).jpg)
Customer relationships have not always been a primary focus in the collections industry. But this has changed in recent years with a significant shift towards customer centricity and humanized processes.
.jpg?width=352&name=Shutterstock_678316639%20(1).jpg)
Historically, customer care has taken a backseat to other goals within the collections business. But recently, the positive relationship between humanized collections and better performance has become evident.
We’ll be adding thought-provoking content and insights on a regular basis. Let’s stay in touch!